Shipping Policy

Order Processing

 

All orders are processed within 3 business days after payment is successfully completed.

Orders are not processed, shipped, or delivered on weekends or holidays. If you place an order on Friday, Saturday, or Sunday, it will be processed Monday.

 

If we experience a high volume of orders, shipments may be delayed slightly. If there will be a significant delay in shipping your order, we will notify you via email.

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Shipping Confirmation and Tracking

 

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information typically becomes active within 24 hours after the shipment has been processed by the carrier.

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Shipping Address

 

Customers are responsible for providing accurate shipping information at checkout. Afro Goddess' Collection is not responsible for orders shipped to incorrect addresses provided by the customer.

 

If you notice an error in your shipping address, please contact us as soon as possible so we can attempt to correct the issue before the order ships.

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Delivery Issues

 

Once an order has been handed over to the shipping carrier, delivery times are outside of our direct control. If a package is delayed, lost, or damaged during transit, we recommend contacting the shipping carrier first while also notifying us so we can assist where possible.

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30-Day Product Warranty

 

We stand behind the quality of our products. All items purchased from Afro Goddess' Collection are covered by a 30-day warranty from the date of delivery.

 

If a product:

• Arrives defective

• Breaks during normal use

• Does not meet reasonable quality standards

 

We may offer a repair or replacement at our discretion.

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Warranty Claims

 

To submit a warranty claim, customers must contact us within 30 days of delivery.

 

We may request evidence of the issue, which may include:

• Photos of the product

• Video showing the defect or malfunction

• A description of the issue

 

Once the issue has been reviewed and approved, we will arrange for a replacement or repair where applicable.

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Contact Us

 

If you have any questions about shipping, tracking, or warranty claims, please contact us:

 

Email: afrogoddesscollection@gmail.com
Business Name: Afro Goddess Collection LLC

Message: Please include a detailed message about your warranty claim. Be sure to attach any relevant photos of your damaged item to help us understand the issue you're experiencing.

 

We are happy to help resolve any issues as quickly as possible.